USER AGREEMENT

HOTELTRAVELIA® – Onze Voyagez HotelTravelia Pvt Ltd

This User Agreement (“Agreement”) governs the access and use of the website www.hoteltravelia.com (“Website”), operated by Onze Voyagez HotelTravelia Pvt Ltd (“HOTELTRAVELIA®”, “we”, “our”, or “us”). By accessing or using this Website, you (“you”, “User”, or “Customer”) agree to be bound by this Agreement without modification. If you do not accept all terms, please discontinue use immediately.

 

PART A – GENERAL TERMS

  1. Acceptance of Terms: By using this Website, you agree to the terms and conditions set forth herein.
  2. Ownership: The Website, content, design, and information are owned and operated by HOTELTRAVELIA® and are protected under copyright, trademark, and intellectual property laws.
  3. Modification Rights: HOTELTRAVELIA® reserves the right to modify this Agreement or any part of its services at any time without prior notice.
  4. Eligibility: Users must be 18 years of age or older to register, transact, or contribute content on this Website.
  5. User Responsibility: All information supplied by the User must be true, accurate, complete, and current.
  6. Account Security: Users are responsible for safeguarding account credentials and for all activities under their account.
  7. Third Party Sites: The Website may contain hyperlinks to third-party sites. HOTELTRAVELIA® is not responsible for their content, privacy, or practices.
  8. Currency Rates: Currency conversions are for reference only and may not reflect actual real-time rates.
  9. Service Availability: HOTELTRAVELIA® does not guarantee uninterrupted or error-free services.
  10. Use Limitation: Services are for personal and non-commercial use only unless expressly authorized.

 

PART B – USER OBLIGATIONS

  1. Prohibited Use: Users shall not exploit the Website for unlawful, fraudulent, or commercial purposes.
  2. Automated Access: Use of robots, spiders, scrapers, or other automated tools without consent is strictly prohibited.
  3. Load Restrictions: Users shall not impose excessive load on the Website infrastructure.
  4. Reverse Engineering: Users may not decompile, reverse engineer, or alter Website software.
  5. Content Restrictions: Users shall not upload or distribute defamatory, offensive, or infringing content.
  6. Compliance: Users agree to comply with all applicable laws, rules, and regulations in India and abroad.
  7. Data Accuracy: Users must ensure correctness of travel documents, visa details, and other submitted information.
  8. Age Restriction: No person below 18 years may register, transact, or contribute on the Website.
  9. Fraudulent Transactions: HOTELTRAVELIA® reserves the right to cancel bookings suspected of fraud or misrepresentation.
  10. User Consent: By providing contact details, Users consent to receive transactional communications via SMS, email, or calls.

 

PART C – BOOKING & PAYMENT

  1. Service Role: HOTELTRAVELIA® acts as an agent between Users and service providers (airlines, hotels, transport, etc.).
  2. Third-Party Terms: Bookings are subject to the terms of respective service providers.
  3. Payment Responsibility: Users are responsible for all charges, taxes, and fees arising from bookings.
  4. Short-Charging: HOTELTRAVELIA® reserves the right to recover any short-charged amounts.
  5. Refund Policy: Refunds, if applicable, shall follow the rules of the concerned service provider.
  6. No Liability for Unconfirmed Booking: HOTELTRAVELIA® is not liable for unconfirmed bookings but will process refunds where applicable.
  7. Insurance: Insurance, if not expressly provided, is the sole responsibility of the User.
  8. Cancellation: HOTELTRAVELIA® reserves the right to cancel bookings for incorrect or incomplete information.
  9. Force Majeure: HOTELTRAVELIA® shall not be liable for disruptions due to events beyond its control (natural calamities, strikes, terrorism, government action, etc.).
  10. Service Modification: Services may be altered, delayed, or canceled due to unforeseen circumstances without liability.

 

PART D – PRIVACY & CONFIDENTIALITY

  1. Privacy Commitment: HOTELTRAVELIA® values User privacy and processes data in accordance with Indian data protection laws.
  2. Use of Data: Personal data shall be used only for providing services, compliance, and communication.
  3. Data Sharing: Data may be shared with trusted service partners for service delivery, with strict confidentiality obligations.
  4. No Sale of Data: HOTELTRAVELIA® does not sell, rent, or trade User data to third parties.
  5. User Rights: Users may access, update, or request deletion of their data as per applicable laws.
  6. Data Security: Reasonable security practices are in place to safeguard data.
  7. Confidential Information: Users agree to maintain confidentiality of information marked as confidential by HOTELTRAVELIA®.
  8. Cookies: By using the Website, Users consent to HOTELTRAVELIA®’s use of cookies for analytics and personalization.
  9. External Links Disclaimer: HOTELTRAVELIA® is not responsible for privacy practices of linked external websites.
  10. Data Downloads: Any material downloaded from the Website is at the User’s risk.

 

PART E – LEGAL & INDEMNIFICATION

  1. Disclaimer of Warranties: Services are provided “as is” without warranties of any kind, express or implied.
  2. Limitation of Liability: HOTELTRAVELIA®’s liability is limited to the amount paid by the User for the disputed service.
  3. Indemnification: The User agrees to indemnify, defend, and hold harmless HOTELTRAVELIA®, its directors, employees, agents, and affiliates from any claims, losses, damages, costs, or expenses (including legal fees) arising from:
  • (a) User’s breach of this Agreement;
  • (b) Misuse or unauthorized use of the Website;
  • (c) Inaccurate or false information provided by the User;
  • (d) Violation of applicable laws or third-party rights.
  1. Jurisdiction: This Agreement shall be governed by Indian law. Courts at Kolkata, West Bengal shall have exclusive jurisdiction.
  2. Entire Agreement: This Agreement constitutes the complete understanding between the User and HOTELTRAVELIA® and supersedes all prior agreements, communications, or understandings.